Re-Activate a User
This article provides an overview of the processes by which a TES® Administrator can re-activate user accounts in TES. This process would also be used to create/activate accounts for Transferology Lab users who will be using TES for the first time.
In this article:
- Go to Manage.
- Select User Management.
The User Management screen will appear:
To re-activate a user:
1. Select the +Add User button.
2. The ADD USER screen will appear.
- Add the user's email into the New User's Email: field and select Check:
A message will appear that indicates that the email cannot be used at this time. The email is currently IN-USE but is INACTIVE for this account. It will indicate that details are provided below.
3. Select the Re-Activate button to re-activate the user.
The user account will be re-activated and the TES Administrator will be returned to the User Management screen.
Please note: Users new to TES who have had accounts de-activated in other CollegeSource products will not be able to directly activate accounts in TES. Please contact CollegeSource for further assistance, either through the Help button or Contact Us.
Review/Update Account Information
Once a user has been re-activated, it is a good idea to review the individual's contact information and assigned user rights and make adjustments if needed. See Update/De-Activate User for further information. Once re-activated, Priority Departments can also be assigned to individuals who will be reviewing evaluation tasks within the Evaluation Tracker workflow.