Incident History
This article contains information regarding scheduled maintenance, noted performance issues, and system outages in TES®.
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Incidents and Outages
| Date & Time | Description | Resolution | Status |
7/13/2024 6:00 p.m. - 8:00 p.m. PT |
Scheduled maintenance. | A message was posted to TES informing users that TES would be unavailable/intermittent during this time. | Completed |
6/5/2024 7:20 a.m. - 8:20 a.m. PT |
TES experienced a period of slowness during which time-out errors occurred. | TES returned to normal functioning after a misperforming scheduled process was stopped. | Fixed |
5/1/2024 10:20 a.m. - 11:15 a.m. PT |
A data maintenance error caused TES to be taken offline. | A message was posted to the CollegeSource website informing users that TES was unavailable. A message was posted to TES when data was restored. | Fixed |
5/1/2024 8:37 a.m. - 10:02 a.m. PT |
TES experienced a period of slowness due to a code update. | The code was reverted to a previous version until it could be revised and put into production. | Fixed |
4/23/2024 9:00 p.m. - 9:09 p.m. PT |
Scheduled server maintenance. | A message was posted to TES informing users that emails sent from TES would be temporarily delayed. | Fixed |
8/24/2023 11:30 a.m. - 1:30 p.m. PT |
Due to internal querying, TES experienced a period of slowness during which time-out errors occurred. | TES returned to normal functioning after the query was complete. | Fixed |
| Date & Time | Description | Resolution | Status |
6/5/2024 7:20 a.m. - 8:20 a.m. PT |
TES experienced a period of slowness during which time-out errors occurred. | TES returned to normal functioning after a misperforming scheduled process was stopped. | Fixed |
5/1/2024 10:20 a.m. - 11:15 a.m. PT |
A data maintenance error caused TES to be taken offline. | A message was posted to the CollegeSource website informing users that TES was unavailable. A message was posted to TES when data was restored. | Fixed |
5/1/2024 8:37 a.m. - 10:02 a.m. PT |
TES experienced a period of slowness due to a code update. | The code was reverted to a previous version until it could be revised and put into production. | Fixed |
4/23/2024 9:00 p.m. - 9:09 p.m. PT |
Scheduled server maintenance. | A message was posted to TES informing users that emails sent from TES would be temporarily delayed. | Fixed |
8/24/2023 11:30 a.m. - 1:30 p.m. PT |
Due to internal querying, TES experienced a period of slowness during which time-out errors occurred. | TES returned to normal functioning after the query was complete. | Fixed |